About the role
- Generate customer demand letters, invoices, payment schedules, receipts, credit notes, and debit notes as per sales agreements and project milestones.
- Ensure accurate computation of unit pricing, taxes, discounts, and payment plans before invoice generation.
- Process milestone-based billing in line with construction progress and contractual terms.
- Maintain accurate customer billing records in ERP and CRM systems.
- Monitor customer payment schedules and outstanding receivables.
- Coordinate with CRM, Sales, and Finance teams for timely collection of dues.
- Track overdue accounts and initiate follow-ups to improve collection efficiency.
- Support achievement of project cash-flow and revenue realization targets.
- Reconcile customer ledgers and ensure proper allocation of customer payments.
- Resolve billing discrepancies and address customer queries related to invoices, payments, and account statements.
- Maintain updated records of customer transactions and payment histories.
- Ensure billing processes comply with applicable statutory regulations, GST requirements, and company policies.
- Maintain comprehensive documentation related to customer billing and transactions.
- Support internal and external audits by providing billing records and reconciliations.
- Ensure adherence to financial controls and process governance standards.
- Prepare and publish periodic MIS reports on billing status, collections, receivables, and customer accounts.
- Analyze billing and collection performance to identify trends and areas of improvement.
- Provide management dashboards and reports for business reviews.
- Collaborate with Sales, CRM, Finance, Legal, and Project teams for smooth execution of billing activities.
- Coordinate with banks, financial institutions, and channel partners for payment processing and account reconciliations.
- Participate in process improvement and automation initiatives related to billing operations.
- Bachelor's degree in Commerce, Finance, Business Administration, or related discipline.
- MBA / PGDM in Finance, Marketing, or a related field preferred.
- Professional certifications in Finance, Accounting, GST, or ERP systems will be an added advantage.
- 3-7 years of experience in billing, invoicing, collections, receivables management, CRM billing, or finance operations.
- Prior experience in the real estate, construction, infrastructure, or property development sector preferred.
- Strong understanding of customer billing cycles, payment plans, and revenue realization processes.