About the role
General Position Information
Reports directly to (Title):
Director Software Engineering or Manager Software Engineering
Matrix reports to (Title):
As applicable based on functional alignment
Direct Reports:
Individual contributor; no direct reports
Position Summary:
Provides senior-level application engineering, operational support, and technical problem resolution for Revenue Applications and Electronic Processing (EP) processes. The role supports high-volume healthcare revenue-cycle and EDI/remittance workflows and works independently with business, operations, database, infrastructure, and development partners.
Responsibilities:
·Provide advanced operational and production support for revenue-cycle applications and related integrations.
·Triage, research, and resolve complex application, transaction, data, and processing issues across multiple systems and environments.
·Use SQL, application logs, transaction history, and diagnostic tools to identify root causes and support issue resolution.
·Investigate and resolve production-processing exceptions, including mainframe job abends, late-running JCL, allocation issues, and sequencing or restart requirements.
·Coordinate with Operations, infrastructure teams, business partners, vendors, and other application teams to resolve incidents and restore processing.
·Support application interfaces, data exchanges, scheduled jobs, and batch-processing activities.
·Design, build, and support data structures, utilities, reports, and other technical solutions that improve operational reliability and business processing.
·Support production changes through established change-management, testing, documentation, and deployment processes.
·Create and maintain operational documentation and identify opportunities for automation and process improvement.
·Provide technical guidance and mentoring and participate in after-hours or on-call support as required.
Education & Experience:
·College undergraduate degree preferred; equivalent work experience considered.
·More than 7 years of relevant work experience.
Must Have Skills
·Experience with mainframe technologies, COBOL, JCL, file-processing routines, or production job scheduling.
·Strong technical troubleshooting and logical problem-solving skills.
·Working knowledge of healthcare revenue-cycle processes, electronic remittance workflows, and EDI transaction processing.
·Proficiency in SQL and strong general database concepts.
·Experience with production operations, incident/ticket management, job recovery, and change-control processes.
·Excellent written and verbal communication skills.
Nice to Have Skills
·Experience with GitHub, DevOps practices, and CI/CD concepts.
·Background supporting Healthcare IT revenue-cycle applications and electronic posting/remittance processes.
·Experience mentoring team members or providing technical/functional guidance on complex support activities.
·Experience working in healthcare information technology
Licenses, Certifications & Training:
·N/A
Knowledge, Skills, Abilities, Behaviors:
·Strong analytical, problem-solving, collaboration, communication, and accountability skills.