Lead Product Owner

The candidate will have responsibilities across the following functions:

System Administration and Operations:

• Serve as a super administrator for HR, AI, and Compliance systems, performing user provisioning, role-based access management, and light system configuration.
• Provide day-to-day system support, troubleshooting, and coordination of issue resolution with IT, vendors, and functional partners.
• Support system maintenance activities, including configuration updates, access audits, and operational readiness tasks.
• Ensure system stability and adherence to access, security, and compliance standards.

Reporting, Dashboards and Operational Insights:

• Create, maintain, and enhance utilisation reports and dashboards for HR, AI, and Compliance platforms.
• Monitor system usage, adoption trends, and operational metrics to support leadership visibility and decision-making.
• Perform ongoing analysis to identify risks, bottlenecks, and opportunities for process or system improvement.
• Partner with stakeholders to define reporting requirements and translate them into actionable, repeatable outputs.

Process Documentation and UAT Support:

• Develop and maintain process documentation, workflows, and operating models aligned to system capabilities.
• Prepare for and support User Acceptance Testing (UAT), including test case creation, execution support, defect tracking, and validation of fixes.
• Ensure documentation remains current as systems, integrations, and policies evolve.
• Support go-lives and releases by validating readiness across procedures, access, and training materials.

Training and Enablement:

• Create and maintain training materials, job aids, and standard operating procedures (SOPs) for system users and administrators.
• Support user onboarding and adoption through clear, consistent, and accessible enablement content.
• Partner with HR, Compliance, and IT teams to ensure training accurately reflects system behaviour and policy requirements.

Cross-Functional Collaboration:

• Work closely with HR Systems, Compliance, Legal, AI governance, IT, and vendor partners to support operational execution.
• Participate in compliance- and AI-related initiatives by providing system expertise, reporting, and operational support.
• Act as a reliable execution partner to ensure projects move forward without overloading onshore resources.

Business Impact / Expected Deliverables:

• Accelerates delivery of critical compliance and AI initiatives through strong operational execution and administrative support.
• Ensures process documentation, SOPs, and training materials remain current and aligned with system changes.
• Reduces risk of operational bottlenecks, single points of failure, and team burnout by providing consistent, scalable support.
• Improves visibility into system utilisation and performance through reliable dashboards and reporting.

Requirements:

• Embraces diverse people, thinking, and styles.
• Consistently prioritises safety and security of self, others, and personal data.
• Bachelor's degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field.
• 7+ years of experience supporting enterprise HR, Compliance, or business systems in an administrative or operations role.
• Proven experience performing system administration tasks, including user provisioning and access management.
• Experience creating reports, dashboards, and operational metrics for leadership or business users.
• Strong documentation skills, including creation of SOPs, process flows, training materials, and job aids.
• Experience supporting UAT, testing cycles, or system releases.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Behavioural Competencies:

• Lead initiatives with high accountability and create a collaborative environment with a solution-based approach.
• Serve as a trusted advisor and mentor for the team, offering technical advice.
• Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies, enabling organisational alignment.
• Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology and trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
• Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

Good to Have:

• Experience supporting compliance-focused or highly regulated systems.
• Familiarity with HR technology ecosystems and cross-system integrations.
• Experience supporting AI-enabled tools or platforms within a governance framework.
• Comfort working with data visualisation or BI tools (e. g., Tableau, Power BI, system-native reporting).
• Experience working with vendors and IT partners to resolve system issues.