Lead Software Engineer

RTB Support Analyst / Engineer (L1/L2)

Investment Banking Technology – Run The Bank (RTB)

Bangalore

10 - 12 years (varies by level)

The RTB (Run The Bank) role is responsible for ensuring stability, availability, and smooth functioning of business‑critical trading and post‑trade systems in an Investment Bank. The role focuses on L1/L2 application support, production issue management, CI/CD pipeline support, SQL‑based analysis, and strong functional understanding of banking/securities workflows.

• Provide 24x5 / 24x7 L1/L2 support for critical applications supporting front‑office, middle‑office, and back‑office functions.
• Monitor application health, batch jobs, alerts, and system performance.
• Perform initial incident triage, impact analysis, and resolution within defined SLAs.
• Escalate to L3/dev teams with proper analysis, logs, and findings.

• Handle production incidents, service disruptions, and priority tickets efficiently.
• Perform root cause analysis (RCA) and contribute to permanent fixes.
• Participate in major incident bridges, status updates, and post‑incident reviews.
• Ensure minimal business impact during trading hours.

• Support CI/CD pipelines (build, deployment, rollback activities).
• Assist with production releases, hotfixes, and patch deployments.
• Validate deployments and perform sanity testing post‑release.
• Coordinate with development, QA, and DevOps teams during release cycles.

• Use SQL queries to analyze application data, identify inconsistencies, and support investigations.
• Analyze logs, application errors, batch failures, and performance issues.
• Support data validation, reconciliation, and ad‑hoc data requests from business users.
• Assist in identifying data and environment‑related issues.

• Possess strong functional understanding of investment banking / securities lifecycle (trade capture, booking, settlement, reference data, corporate actions, etc.).
• Support user queries by combining functional knowledge with technical analysis.
• Coordinate with business users to clarify issues and provide timely resolutions.
• Participate in UAT and onboarding support for new features or applications.

• Contribute to process automation, monitoring improvements, and operational efficiency.
• Maintain updated runbooks, SOPs, and KT documents.
• Proactively identify recurring issues and suggest preventive measures.
• Support audit requests and compliance requirements.

• Strong experience in L1/L2 application support.
• Hands‑on experience with SQL (queries, joins, data analysis).
• Understanding of CI/CD tools (e.g., Jenkins, Git, deployment pipelines).
• Good knowledge of Unix/Linux commands.
• Familiarity with monitoring tools, log analysis, and incident management tools.

• Good understanding of Investment Banking / Capital Markets workflows.
• Knowledge of trading, post‑trade processing, and reference data is a strong advantage.

• Strong analytical and problem‑solving capabilities.
• Clear communication during high‑pressure production issues.
• Strong ownership, accountability, and stakeholder‑management skills.
• Ability to work independently and in shifts if required.

• Bachelor’s degree in Engineering, Computer Science, or related field.
• Prior experience in RTB / Production Support roles in Investment Banking IT.
• Exposure to automation, scripting, or AI‑assisted tools is a plus.

• Incident resolution time and SLA adherence
• Production stability and uptime
• Quality of root cause analysis
• Business and stakeholder satisfaction
• Reduction in recurring incidents