About the role
Responsibilities:
- Lead evening support operations for the Manifest it platform, ensuring coverage with overlap to US/Europe teams.
- Manage and mentor support engineers, providing guidance on incident handling, triage, and escalation.
- Oversee monitoring, alerting, and change validation processes during the shift.
- Coordinate cross-functional handoffs with engineering and product teams.
- Drive continuous improvement in support workflows, documentation, and incident response SLAs.
- Prepare and deliver shift reports highlighting key incidents, root causes, and preventive actions.
Requirements:
- 3+ years in technical support / SRE / operations, with good communication skills.
- Strong knowledge of cloud infrastructure (AWS/GCP/Azure) and Kubernetes, K8S, Helm charts, and experience with AWS or GCP.
- Hands-on experience with monitoring, logging, and incident management tools.
- Excellent problem-solving, communication, and leadership skills.
- Ability to work evening shifts from India, ensuring overlap with global teams.