Lead Systems Engineer

Lead System Engineer -Windows L3+ Scripting
 

We are seeking an experienced Windows L3 Administrator with strong expertise in Windows Server administration, clustering technologies, virtualization, automation, and enterprise infrastructure support. The ideal candidate will serve as an escalation point for complex incidents, drive automation initiatives, perform root cause analysis, and ensure high availability of mission-critical systems.

Technical Skills

Windows Infrastructure

• Expert-level administration of Windows Server 2012, 2016, 2019, and 2022 environments.
• Active Directory administration, Group Policy management, DNS, DHCP, and Windows Security.
• Strong troubleshooting skills across operating systems, networking, and infrastructure services.
• Experience with Windows patching, hardening, and vulnerability remediation.

Clustering & High Availability

• Hands-on experience with Microsoft Failover Clustering (2019/2022).
• Experience with Veritas Cluster Server (VCS) and Veritas Volume Manager.
• Cluster design, implementation, upgrades, migration, and troubleshooting.

Scripting & Automation

• Strong expertise in PowerShell scripting.
• Experience developing automation solutions for:
  • Server provisioning
  • Patching activities
  • Health checks
  • Performance monitoring
  • Reporting and compliance
  • User and system administration
• Basic knowledge of Shell/Python scripting is preferred.
• Experience with task automation and orchestration tools.

Virtualization & Cloud

• VMware vSphere administration and troubleshooting.
• Experience managing virtual machine lifecycle activities.
• Exposure to Microsoft Azure Infrastructure Services.
• Knowledge of hybrid cloud environments.

Storage & Backup

• Experience with SAN/NAS storage environments.
• PowerPath multipathing administration.
• Volume allocation and storage troubleshooting.
• Backup and recovery concepts.

Monitoring & Security Tools

• Experience with:
  • Qualys
  • Symantec Endpoint Protection
  • EDR Solutions
  • Winlogbeat
  • Zabbix
  • Splunk (preferred)
• Security vulnerability remediation and compliance management.

Core Responsibilities

Infrastructure Operations

• Provide L3 support for Windows server infrastructure.
• Troubleshoot complex production incidents and drive quick resolution.
• Manage Windows server lifecycle including installation, upgrades, patching, and decommissioning.
• Support high-availability and disaster recovery solutions.

Automation & Continuous Improvement

• Develop, maintain, and optimize PowerShell automation scripts.
• Reduce manual operational efforts through automation initiatives.
• Standardize operational activities and improve system reliability.
• Create reusable automation frameworks and self-healing solutions.

Incident & Problem Management

• Lead critical incident resolution activities.
• Perform detailed Root Cause Analysis (RCA).
• Implement permanent corrective actions for recurring issues.
• Collaborate with application, storage, network, and security teams.

Capacity & Performance Management

• Monitor infrastructure health and system performance.
• Perform capacity planning and forecasting.
• Recommend improvements to optimize performance and availability.

Governance & Compliance

• Ensure compliance with security standards and organizational policies.
• Maintain SOPs, operational documentation, and knowledge articles.
• Participate in audits, vulnerability assessments, and remediation activities.

Process Knowledge

• ITIL Framework
• Incident Management
• Change Management
• Problem Management
• Service Request Management
• Capacity Management
• Availability Management
• Configuration Management

Behavioral Competencies

• Result-oriented and customer-focused.
• Strong analytical and troubleshooting capabilities.
• Excellent documentation and communication skills.
• Ability to work independently in a global support model.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Microsoft Certified certifications preferred.
• VMware Certification preferred.
• Azure Administrator certification preferred.

Additional Requirements

• Participation in 24x7 support model.
• Willingness to provide weekend and on-call support.
• Ability to work in rotational shifts when required.
• Support global infrastructure operations and transformation initiatives.

Key Differentiator for L3 Role

• Minimum 6-10 years of Windows Infrastructure experience.
• Advanced PowerShell scripting and automation expertise.
• Ability to lead RCA, problem management, and automation projects.
• Strong experience in clustering (Microsoft & Veritas), VMware, and enterprise infrastructure environments.