About the role
The Service Delivery Manager is responsible for overseeing the delivery, governance, and continual improvement of a portfolio of enterprise and custom-developed tools that support business and operational functions globally. Acting as the primary "front door" for all incoming requests, demands, and initiatives, the role ensures effective prioritization, stakeholder engagement, project delivery, service quality, security compliance, and operational excellence.
This position serves as the central coordination point between business stakeholders, engineering teams, vendors, and leadership, driving the successful execution of projects, enhancements, vulnerability remediation activities, and strategic transformation initiatives. The role also represents the Tooling & Continuous Improvement function in various governance, operational, and leadership forums.