About the role
Responsibilities:
- Own end-to-end program management for mission, critical initiatives, starting with our automation and quality program.
- Build visibility across systems, dashboards, monitoring, alerting, health metrics, and escalation workflows.
- Drive rapid root-cause analysis and coordinate incident resolution across engineering, ML, data, clinical, and CS teams.
- Build process frameworks, runbooks, and scalable operational models that allow teams to execute predictably.
- Establish proactive risk management, quality gates, and cross-team checkpoints before major releases.
- Lead complex multi-team launches and rollouts (currently 6-8 weeks) and streamline them for predictability and speed.
- Run program reviews, track dependencies, and maintain clear ownership across stakeholders.
- Champion operational excellence, continuous improvement, tighter SLAs, better tooling, and consistent execution.