About the role
- The Lead – Tools Integration is accountable for the end-to-end delivery of ServiceNow enhancements and its integration with other tools across the Bank’s technology ecosystem.
- This role involves close collaboration with cross-functional teams and leadership to identify enhancement opportunities, streamline workflows, and drive operational efficiency through automation and API-based integrations.
- Additionally, the role ensures that all procedures are well-documented and implemented in alignment with regulatory requirements and compliance standards.