About the role
As a Lender Relationships Manager (Credit), you will own lender engagement and case progression once aloan application has been logged in. While our operations team handles the login process, you will workdirectly with lender relationship managers, partnership teams, and credit decision-makers to securesanctions and drive disbursals.
This is not a loan-processing role. It requires someone who can understand a lender's credit concerns, builda credible case for reconsideration, negotiate justified deviations, and take ownership of movingtransactions forward.
Key Responsibilities
● Drive sanctions and disbursals: Own post-login case progression across lenders, proactively follow upwith relevant stakeholders, resolve bottlenecks, and keep cases moving towards closure.
● Lead credit discussions and reconsiderations: Review rejected or stalled applications, understand theunderlying credit concerns, and present supporting information and risk mitigants to seekreconsideration - not simply resubmit the same file.
● Negotiate deviations and loan terms: Work with lender credit teams to secure justified policy deviationsthrough the appropriate approvals. Negotiate competitive interest rates, suitable ticket sizes, and longertenures based on the the borrower profile.
● Own lender relationships across levels: Build and manage relationships with lender relationshipmanagers, partnership teams, regional and zonal teams, and credit heads. Identify and engage the rightdecision-makers to resolve case-specific issues.
● Apply lender-policy knowledge: Maintain a strong understanding of each lender's eligibility criteria,credit policies, negative lists, and serviceable pincodes. Use this knowledge to assess lender fit andidentify potential approval challenges.
● Coordinate internal resolution: Work closely with sales and operations teams to address lender queries,obtain supporting information, and resolve requirements that could delay sanction or disbursal.
● Maintain accurate case tracking: Keep every live case updated with its current status, pendingrequirements, next steps, and expected timelines. Flag delays and risks proactively and communicateoutcomes transparently.
Required Experience and Skills● 4-8 years of relevant experience in business loans or unsecured business loans within an NBFC or fintech.● Experience in credit management, lender or bank relations, or credit/backend leadership, with directexposure to lender credit teams.● Demonstrated experience in converting logged-in applications into sanctions and disbursals.● A track record of securing reconsideration of rejected cases through substantive credit discussions andsupporting evidence.● Strong knowledge of lender policies, negative lists, pincode eligibility, credit assessment criteria, anddeviation requirements.● The ability to assess borrower profiles, explain credit strengths and risks, and present appropriatemitigants.● Strong negotiation, stakeholder management, follow-through, and case-tracking skills.
What We Look For
You take ownership beyond follow-ups. You know when to challenge a rejection, when to escalate, andwhen a case is unlikely to proceed. You are persistent in pursuing viable cases while respecting lender creditrequirements.You also communicate honestly. When a case slips or a commitment is at risk, you flag it early, explain theissue, and take responsibility for the next steps.
Working Environment
This is a fast-paced, execution-focused role where consistent effort is expected throughout the month - notonly at month-end. You should be comfortable managing multiple live cases, navigating lender escalations,and being accountable for disbursals.