About the role
General Position Information
Reports directly to (Title):
Manager / applicable Network Services leader
Matrix reports to (Title):
Director / as applicable based on team alignment
Direct Reports:
None; individual contributor
Department:
Network Services
Position Summary:
The Network Engineer provides advanced enterprise data networking design, engineering, consulting, and support in a Fortune 100 environment with national reach. The role serves as a senior technical resource across enterprise network technologies and services, delivering solutions that meet HCA network requirements, business objectives, service-level expectations, and operational standards.
The position works across Network Services, business partners, vendors, IT personnel, customer-support functions, and end users. Responsibilities include complex WAN/LAN design and support, advanced troubleshooting, capacity planning, technology integration, standards development, and technical leadership for projects and operational efforts. Depending on team assignment, the role may also provide top-tier break/fix support, critical escalation response, and Major Incident Response Team (MIRT) engagement.
Successful candidates demonstrate deep technical expertise, strong communication and problem-solving skills, customer focus, initiative, sound judgment, and the ability to lead technical work while collaborating effectively with peers and stakeholders.
Responsibilities:
•Enterprise Network Architecture & Advanced Support
•Design, deploy, and maintain complex nationwide enterprise WAN/LAN solutions using best-practice switching/routing technologies and topologies.
•Provide engineering consultation for Level III network troubleshooting/problem resolution, protocol analysis, and network trace/capture/analysis.
•Analyze end-to-end data flows and traffic patterns and perform network impact analysis, modeling, and capacity planning.
•Configure and support advanced routing technologies and protocols, including OSPF/BGP, IP advertising/filtering/redistribution, Quality of Service, and IP multicast.
•Support Layer 1 and Layer 2 technologies, IP addressing and variable-length subnet masking, enterprise WAN services, and related routing/switching infrastructure.
•Provision, configure, and troubleshoot WAN technologies such as MPLS, VPLS, Metro-E, and other supported private-line or routed services.
•Design, implement, and support network security and remote-access technologies, including firewalls, VPN technologies, and related enterprise security platforms.
•Design, configure, and support enterprise load-balancing solutions such as F5 BigIP and comparable platforms.
•Perform software/hardware device upgrades and LAN equipment configuration/provisioning.
•Use network monitoring, logging, packet-analysis, flow-analysis, and terminal tools to maintain operational visibility and troubleshoot complex network issues.
•Service Delivery & Incident Response
•Provide advanced enterprise network support and respond to complex operational issues, customer escalations, and service-impacting events.
•For teams with incident responsibilities, provide top-tier break/fix support, engage in critical escalations and MIRT events, and maintain timely, accurate ticket status.
•Support service-level commitments through disciplined troubleshooting, documentation, communication, and follow-through.
•Standards, Technology Integration & Technical Leadership
•Create, maintain, and follow network standards, best practices, policies/procedures, technical documentation, and enterprise-level network diagrams.
•Support certification, Proof of Concept, and/or integration testing for network products and technologies.
•Work with vendors and internal technical teams on product design enhancements, implementations, troubleshooting, and integration of new technologies.
•Apply project-management and problem-management practices and meet applicable change-management and project-delivery requirements; apply ITIL knowledge where required.
•Act as a technical lead for projects and operational efforts, ensuring work is completed accurately and on time and providing technical guidance to other engineers as needed.
•Communicate technical findings, recommendations, designs, and proposals clearly to technical and leadership audiences.
•Education & Experience:
•Bachelor's/college degree in an IT-related field preferred; equivalent relevant network engineering experience may be considered.
•8 years of relevant enterprise network engineering, design, administration, support, or related experience.
•Experience in designing, deploying, supporting, and troubleshooting complex large-scale enterprise networks is expected.
•This is an individual-contributor role; direct people-management responsibility is not expected.
•Must Have Skills
•Core qualifications reflect the common senior-level requirements across the Senior Network Engineer roles.
•Advanced enterprise data networking expertise, including design and support of largescale LAN/WAN environments.
•In-depth understanding of the OSI model and strong knowledge of Layer 1 and Layer 2 technologies, including fiber/copper, trunking, VLANs, spanning tree, and related switching concepts.
•Advanced Layer 3 routing knowledge, including OSPF, BGP, VRFs, route filtering/redistribution, QoS, ACLs, IP multicast, and related enterprise routing concepts.
•IP addressing, variable-length subnet masking, and IP management standards.
•Strong troubleshooting/problem-determination skills, including protocol analysis, network trace/capture analysis, and understanding of end-to-end data flows and traffic patterns.
•Network impact analysis, modeling, and capacity-planning capabilities.
•Enterprise WAN technologies and services such as MPLS, VPLS, Metro-E, private-line services, and related routed WAN connectivity.
•Network security technologies and concepts, including firewalls, ACLs, route maps, routing-protocol authentication, and enterprise security design.
•Remote-access/VPN technologies and enterprise load-balancing technologies.
•Enterprise network services including AAA, DHCP, DNS, ICMP, SNMP, NTP, and related infrastructure services.
•Experience with network monitoring, logging, packet-analysis, and management tools.
•Ability to create and maintain network standards, procedures, diagrams, and technical documentation and to operate within enterprise change-management and project-delivery processes.
•Technical leadership skills, including the ability to lead complex technical efforts and communicate effectively with peers, stakeholders, and leadership.
•Nice to Have Skills
•In-depth experience with Software Defined Networking and data center technologies such as Cisco ACI, Nexus, or comparable platforms.
•Enterprise WLAN experience.
•Experience with network monitoring platforms and tools such as Splunk, SolarWinds, Wireshark, CiscoWorks, Voyence, IP-SLA, NetFlow, or comparable tools.
•Experience supporting large-scale Fortune 100 network design, deployment, and support environments.
•Voice over IP and/or Video over IP knowledge.
•RFP and budgeting experience for network initiatives or projects.
•Experience training, mentoring, or presenting technical material to engineering and leadership audiences.
•Licenses, Certifications & Training:
•Cisco CCNP or equivalent experience
•Additional Cisco, security, wireless, data center, or other advanced networking certifications are beneficial based on team scope.
•Knowledge, Skills, Abilities, Behaviors:
•Excellent written and oral communication skills, including the ability to prepare and present technical recommendations, designs, proposals, and findings.
•Collaborative, customer-focused approach and ability to work effectively in a close team environment.
•Ability to function autonomously when needed, exercise sound judgment, and lead technical work through complex issues.
•High degree of initiative, self-motivation, responsiveness, responsibility, reliability, and follow-through.
•Strong problem-management and project-support skills with attention to service levels, technical standards, documentation, and delivery commitments.
•Leadership qualities and the ability to provide technical guidance to peers and less experienced engineers.
Working Conditions & Possible Physical Demands:
•After-hours and/or weekend work may be required occasionally.
•On-call participation may be required based on team assignment.
•Possible prolonged sitting at a workstation.
•May be required to lift network components to build, rack, and configure devices.
•Professional conduct is required at work locations and customer sites.