About the role
RESPONSIBILITIES:
· Work actively with technology teams to analyse and resolve Infrastructure issues
· Identify defects, discrepancies, and trends by ways of troubleshooting
· Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
· Improve Infrastructure stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
· Adopt various tools developed by ETO Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
· Identify alerts / processes that can be automated and then work with Engineering team in automating them
· Challenge existing Infrastructure setup, processing and suggest different ways to solve problem or improve stability
· Actively participate in Change management process with view to manage risk in production environment
· Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
· Develop reports that provide trending statistics to track and manage Infrastructure health and support service performance
· Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Master’s degree and Five (3) years of Infrastructure support experience
OR
Bachelor’s degree and Seven (5) years of Infrastructure support experience
MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:
· Strong understanding of Unix or Windows Server architecture
· Proficiency with Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools LDAP or Windows Server 2003, 2008, and 2012 Administration, Windows security, AD Proxy, Virtual Directory solutions and related technology.
· Networking: proficient with configuring and supporting DNS/Bind, Samba, TCP/IP, NFS, LDAP, SSH, DHCP, FTP/TFTP.
· Problem solving in a large enterprise Infrastructure support environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues
· Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with application development teams and senior stakeholders
· One of the following Scripting languages: Shell script, Perl, JavaScript, KSH, BASH or Python etc.
OPTIONAL SKILLS OR QUALIFICATION (NICE TO HAVE)
· Experience in the Financial Service Industry
· Experience in Cluster Computing and Big Data solutions: emerging technologies using public cloud
· Degree in Computer Science