About the role
LogisticsExecutive—Domestic,Trade&Export
Reportsto: Founder
Location: Delhi NCR (on-site)
Type: Full-time
Roles and Responsibility:
B2C delivery
Manage last-mile partnersforfurniture and decor: parcel, heavy/bulky, andwhite-glove
delivery-and-assembly
Maintain serviceability and delivery-timeline data by pincode and product class — this
feeds what a customer sees at checkout
Run NDR, RTO and returns: pickup, condition check, restock orsellerreturn
Track damage rate on fragile items and enforce packaging standards on sellers
B2B / trade delivery
Project freight: LTL, FTL, part-load, and consolidating multiple sellers into one site
delivery
Site coordination — delivery windows, unloading, installation handover, phased
dispatch against project schedules
Negotiate and manage carrier and fleet contracts
Seller operations
Onboard sellers onto ourshipping process;set their pickup SLA, packaging spec and
dispatch obligations
Track sellerfulfilment performance and raise chargebacksfor delays and damage
Feed recurring problems to engineering so they become rules in the ERP
Export
Run export documentation end to end: IEC, AD code, LUT, HS classification, COO,
shipping bill, invoice and packing list
Manage our CHA and freight forwarders day to day (we prefer FedEx/DHL-class
integrated networks over piecemeal forwarders)
Build and maintain landed-cost sheets per SKU and per container for the US, UAE and
KSA across FOB, CIF and DDP
Coordinate compliance requirements — BIS/QCO inbound, destination-market
standards outbound
Must have
4–7 years in logistics orsupply chain
Hands-on export documentation experience — you have personally prepared or
filed shipping documents, notjust watched someone do it
Working knowledge of Incoterms and HS classification
E-commerce or D2C last-mile experience, including RTO and returns handling
Experience with bulky or fragile categories — furniture, appliances, ceramics, lighting,
building materials, glass
Strong Excel/Sheets; comfortable in a WMS or ERP
Strongplus
Both e-commerce last-mile and project/heavy freight in the same CV
India–GCC orIndia–US lane experience
Marketplace-side experience managing third-party sellers’ dispatch
Has negotiated a carrier rate card and can quote the saving