About the role
·IBM/vendor support – familiar with IBM and other vendors web sites: Open problem cases, ask questions, prepare and send dumps.
·SMP/E – in depth knowledge to do install work on CICS and any associated products
·Security – in depth knowledge of ACF2 (must be able to install security on CICS and associated products and create ACF2 security rules as they pertain to CICS)
·SMF – moderate skill set required to gather and manipulate SMF data (specifically the CICS 110 records)
·Problem determination skills – ability to diagnose problem and determine root cause and remediation
·SDS – CAFC (CICS application file control) – install product and use for control of files, application lists and group lists. Assist Operators when needed on use and problem determination if applications are failing.
·Trillium and Code1 software – aid in installation and day to day management of software
·Compuware products specifically File-aid – proficient at manipulation of files through file-aid software
Qualifications: BACHELOR OF ENGINEERING