About the role
Mainframe support
2+ years
hyderabad
Responsibilities:
• Triage, Escalate to Level 2 for resolution, Engage CIM
• War room representation - participate on P1 and Customer Impacting P2 Incident bridges
• Events handling will be owned with end to end responsibilities (acknowledgement till closure)
• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams
• Tracking the automation work wherever required & engage the app teams for the development ( eg: T events Validations, Health check)
• Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.
• Make technical decisions, resolve events/incidents
• Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues
• Eyes on Glass Monitoring - includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow)
• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level
• Application validation - Perform technical validations in production after any infrastructure (or) application maintenance activities
Must-Have Skills:
• 2 to 9 years of experience in Expertise in Mainframe, Cobol, DB2, JCL
• Responsibilities include incident & problem management, analyzing, troubleshooting, and resolving complex production application defects
• Performing root cause analysis (RCA) for recurring issues and implementing permanent solutions.
• Hands-on Level 2 application support experience in .Net
• Experience in scheduling tools
• Willingness to work in shifts, including weekends
• Experience in the Healthcare Insurance domain will be an added advantage
Good-to-Have Skills:
• Knowledge of database and development methodology, principles, and procedures is expected
• Utilization of software and techniques in the analysis and interpretation of complex data sets is expected
• Design and produce comprehensive computerized data queries and reports
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.