About the role
- Plan and coordinate daily dispatch and transportation activities.
- Monitor order processing, shipment status, and delivery schedules.
- Follow up with transporters to ensure on-time vehicle placement and delivery.
- Track shipments and resolve any transportation or delivery issues.
- Coordinate with warehouse teams for stock availability and dispatch planning.
- Maintain accurate logistics records, PODs (Proof of Delivery), and shipment documents.
- Ensure pending deliveries and unaccounted shipments are followed up and closed promptly.
- Prepare daily, weekly, and monthly logistics reports.
- Communicate with customers, vendors, and internal stakeholders regarding shipment status.
- Monitor freight costs and support cost optimization initiatives.
- Ensure compliance with company policies, safety standards, and logistics procedures.
- Handle escalations related to delayed deliveries, shortages, damages, or vehicle issues.
- Good knowledge of transportation and warehouse operations.
- Strong communication and coordination skills.
- Proficiency in MS Excel, ERP/SAP systems, and logistics software.
- Problem-solving and analytical skills.
- Ability to work under pressure and meet deadlines.
- Attention to detail and accuracy in documentation.