About the role
Team Leadership & Oversight
· Lead and manage the AML/KYC team responsible for investor account opening, periodic refresh, and account maintenance reviews.
· Manage a team of approximately 10–20 AML/KYC analysts and senior analysts, with responsibility for work allocation, capacity planning, quality, performance, and development.
· Allocate work, monitor productivity and quality, and ensure assessments are completed within established service-level timelines.
· Coach and mentor team members, support performance management, and promote a collaborative and compliance-focused culture.
Documentation & Compliance Management
· Oversee the tracking and resolution of pending AML/KYC documentation for investor accounts, fund promoters, and complex legal entities.
· Review escalated files and support the team in identifying appropriate documentary evidence, ownership information, risk factors, and due diligence requirements.
· Ensure documentation is complete, current, appropriately approved, and maintained in accordance with regulatory, internal, and client-specific standards.
Query & Stakeholder Management
· Supervise the resolution of AML/KYC inquiries from clients, investors, fund administrators, and internal stakeholders.
· Ensure responses are timely, accurate, well documented, and aligned with compliance requirements and agreed operating procedures.
· Act as the primary escalation point for operational issues and coordinate with compliance, quality, and client teams to achieve timely resolution.
Regulatory Compliance & Audit Support
· Ensure team procedures remain aligned with applicable AML/KYC regulations, financial crime prevention policies, internal standards, and client-specific requirements.
· Lead preparation for internal reviews, client reviews, and regulatory or external audits, including collation of evidence and remediation tracking.
· Monitor exceptions, quality findings, and control gaps, and ensure corrective actions are implemented and closed within agreed timeframes.
Reporting & Analysis
· Prepare, review, and maintain accurate AML/KYC operational reports for clients, investors, and internal leadership within required timeframes.
· Monitor volumes, ageing, quality, productivity, and service-level performance, and communicate key risks, trends, and required actions.
Process Excellence & Continuous Improvement
· Drive initiatives to improve workflow efficiency, quality, standardization, and risk management across AML/KYC operations.
· Identify process gaps and recurring issues, perform root-cause analysis, and implement sustainable improvements in coordination with relevant stakeholders.