About the role
Manager / Assistant Manager CRM (Post Sales) – Real Estate
Desired Candidate Profile
Candidate should possess at least 4+ years of relevant experience in handling CRM (Post Sales) related responsibilities. Excellent verbal/written communication and convincing skills is must. Should maintain high service quality and professionalism in all customer communications.
Job Description :
- Responsible for handing entire CRM – Post sale activities from onboarding to possession
- Preparation and issue of Allotment Letters, Demand Letters, Reminders and Agreement of sale with due diligence
- Ensure follow up for customer documents collection and home loan processing
- Prompt Follow-up with customers for instalments payment due & overdues
- Prepare MIS reports of payment receivables, outstanding etc
- Coordinating with Sales team & Accounts Team regularly with regards to payments clearance & customer account reconciliations
- Respond and resolve all kinds of customer queries and concerns to the complete satisfaction of customers
- Ensure customers’ units are handed over to their satisfaction and as per SOP, which includes snagging and de-snagging process