About the role
What You Can Expect:
Sales & Business Development:
· Responsible for execution of sales plan and achieve the sales target assigned
· Analyse and understand customer's requirement and offer them best solutions to meet their requirement
· Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received
· Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information
· Maintain long term relationship with old and current customers to generate additional revenue for the organization
· To work closely with the Sales Head to drive the organizations growth, product development and geographical spread
· Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers
· Participate in identifying corporate sales planning and strategies
· Identify and enlarge Targeted Customer Base and Industry
Customer Relations:
· Develop strong customer relationships through regular visits or timely response to their queries.
· Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.
· Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too
· Ensure timely redressal of pre & post sales customer queries, grievances and escalate issues whenever required
· Ensure regular visit to all key customer to maintain smooth relationship 3
MIS & Documentation:
· Ensure adherence to SOP’s formulated and strive continuously to improve the same
· Ensure timely submission of all required MIS to management
· Responsible for safeguarding of all documents related customer, orders, specifications, etc
· Ensure separate files for each customer is maintained and any document is easily available at anytime.
What You Bring:
- Qualification: Graduate, PG/MBA Preferable
- Years of Experience: 10 +