About the role
1. Experience in Customer Engagement, SLA Management, Service Improvements, Technology and Business change management, Cost analysis & Collections. 2. He needs to have experience in IT Infrastructure Management Manage the Technical Relationship with client. 3. Own the complete SLAs and Service Delivery for the client. 4.Expected to work with technical domain leads for building SIPs and handle client escalation. 5. Responsible for Client CSAT 6. Responsibility for profitability of account & billi