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Posted 14 Oct 2026

Manager - Customer Experience - Support

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Workplace
Hybrid
Posted
14 Oct 2026

About the role

Deputy Manager/Manager - Merchant Operations & KYC
Location-
Gurugram (Hybrid)
Experience- 5 To 8 Years

About the Role

We are looking for an experienced professional to lead Merchant Operations, KYC/ Re-KYC, Merchant Support, and Compliance Operations. The role will be responsible for managing end-to-end merchant onboarding and support processes, ensuring regulatory compliance, improving operational efficiency, and leading a team of 8-9 members.

The ideal candidate should have strong knowledge of KYC regulations, AML/PEP screening, merchant risk checks, banking operations, and merchant onboarding workflows, along with strong people management and analytical skills.

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