About the role
Experience Required: 10 to 12 Years
Process scope: Engagement survey administration, employer branding asset publication, DEI calendar and event logistics, well-being programmes (health screening, corporate passes, medical chits, promotions, get-well gifts), recognition listings and Star$ crediting, culture communications, vendor invoicing, and sustainability reporting data consolidation including REIT support.
Role purpose : To own delivery of the employee experience service catalogue — engagement, well-being, recognition, DEI and culture activities — plus the sustainability data cycle, ensuring every touchpoint runs to calendar and every entitlement is credited accurately. Key responsibilities:
•Own the annual experience calendar — engagement surveys, well-being programmes, DEI initiatives and culture events — and hold the team to publication and invitation deadlines. •Ensure recognition and Star$ crediting is 100% accurate on eligibility and coverage, including monthly birthday and event listings and ad hoc awards. •Manage the corporate benefits services — corporate passes, attraction tickets, medical chits, promotions and deals — including access control and secure delivery protocols. •Own vendor relationships and performance for health screening, florists, promotions partners and the survey provider; validate invoices and resolve discrepancies. •Monitor the RPA bot supporting corporate pass issuance; ensure errors are detected and escalated to the RPA team within SLA and manual fallback is in place. •Own the sustainability reporting data cycle — collection, regional consolidation and REIT support — to the group reporting timetable. •Support engagement survey administration: distribution lists, launch, response tracking, reminders and results pack preparation for the COE. •Produce experience dashboards (participation, utilisation, feedback, spend) and act on trends. •Handle escalations on entitlement disputes, event issues and urgent or compassionate requests, including out-of-hours cases where the service requires it. Must-have skills and experience •10-12 years in employee experience, HR services or corporate services operations, including 2+ years leading a team. •Strong service delivery track record across a broad catalogue of employee-facing requests. •Vendor management including invoice validation and service performance. •Experience with a ticketing or service management platform. •High accuracy discipline on eligibility, entitlement and crediting. •Sound judgement and discretion on sensitive requests (medical, compassionate, bereavement). •Familiarity with real estate, asset management and fund management domains. •Hands on Workday reporting experience •Familiarity with Singapore region HR rules. •Advanced excel, power BI and Power Automate experience.
Good-to-have skills and experience:
•Recognition or rewards platform administration. •RPA or bot-supported process monitoring. •ESG or sustainability data collection and reporting experience. •Survey platform administration and engagement analytics. •Event management or internal comm unications background
Shift : Singapore shift (approx. 6:00 AM – 4:00 PM IST), aligned to the supported regions
Must Have : Employee Experience
Vendor Management
Workday Reporting
Advanced Excel / Power BI
Experience with a ticketing or service management platform
Good To have: RPA Monitoring
Sustainability Reporting
Survey Administration
Advanced ESG
Engagement analytics
Culture communications Qualifications: BACHELOR OF ARTS