About the role
Key Accountabilities and main responsibilities Strategic Focus
- Provide strategic oversight of NAV production, financial reporting, and fund accounting activities to ensure accuracy, quality, and timely delivery across client portfolios.
- Ensure compliance with fund documentation, regulatory reporting requirements, and evolving industry standards across multiple client engagements.
- Lead client service delivery across assigned portfolios, fostering strategic client relationships and ensuring consistently high standards of service excellence.
- Oversee capital call, distribution, custody, and complex fund operations activities while maintaining a strong control environment.
- Review and approve management fee calculations, carried interest allocations, and investor allocations, ensuring compliance and accuracy.
- Drive process improvement, automation, and technology adoption initiatives to enhance operational effectiveness and scalability.
- Drive compliance with regulatory requirements, internal policies, and governance frameworks across client engagements.
- Lead and support strategic projects, system implementations, and business transformation initiatives.
- Contribute to business growth objectives through client retention, service expansion, and support of business development opportunities.
- Lead, develop, and mentor team leaders and fund accounting professionals, promoting talent development and succession planning.
- Oversee resource allocation, capacity planning, and service level management across teams and client portfolios.
- Manage relationships with auditors, banks, brokers, custodians, administrators, and other key external stakeholders.
- Oversee end-to-end fund accounting and fund administration operations across assigned client portfolios, ensuring effective execution of all service deliverables.
- Ensure the timely, accurate, and consistent delivery of NAVs, financial reporting, and other client commitments in accordance with established service standards.
- Lead workflow management, capacity planning, and resource allocation to optimize team performance and support business objectives.
- Monitor adherence to service level agreements (SLAs), client expectations, and key delivery timelines.
- Review and approve fund transactions, capital calls, distributions, and other fund-related activities to ensure accuracy and compliance.
- Review and approve reporting packages, supporting schedules, and operational deliverables to ensure quality, accuracy, and completeness.
- Drive continuous process improvement initiatives to enhance operational efficiency, scalability, and service quality.
- Lead technology enhancements, automation initiatives, and system implementation projects to support operational effectiveness.
- Manage relationships and coordination with auditors, banks, brokers, custodians, administrators, and other key external stakeholders.
- Maintain oversight of regulatory, and compliance requirements across client engagements.
- Monitor service quality, operational performance metrics, and key performance indicators to ensure achievement of business objectives.
- Establish, maintain, and enhance fund-specific operating procedures and control frameworks.
- Identify, assess, and address operational risks, control deficiencies, and service delivery issues in a timely manner.
- Support business growth by developing scalable operating models and efficient service delivery processes.
- Lead, coach, and develop Fund Accountants and support staff, fostering high performance, engagement, and professional growth.
- Provide ongoing training, mentorship, and development opportunities to strengthen technical expertise and operational capability across the team.
- Conduct performance reviews, deliver regular feedback, and support career development planning to drive individual and team success.
- Oversee team workload, capacity planning, and resource allocation to ensure optimal utilization and delivery of business objectives.
- Foster a high-performance, client-focused culture that promotes accountability, collaboration, and service excellence.
- Support the recruitment, onboarding, development, and retention of high-performing talent.
- Monitor and enhance team productivity, accuracy, service quality, and overall performance.
- Drive employee engagement, team morale, and collaboration while encouraging innovation and continuous improvement.
- Develop succession plans and talent pipelines to support long-term team capability and business continuity.
- Lead change management efforts, address performance issues, ensure effective delegation, and promote a culture of compliance, risk awareness, and operational excellence.
- Drive performance management through objective setting, regular feedback, performance reviews, and career development planning to support individual and organizational success.
- Ensure compliance with fund governing documents, regulatory requirements, accounting standards, and internal policies across all client engagements.
- Maintain and strengthen governance frameworks, operational controls, and oversight mechanisms to support effective risk management and regulatory compliance.
- Oversee compliance activities and related due diligence requirements, ensuring adherence to applicable regulatory obligations.
- Review and approve NAVs, investor allocations, management fee calculations, fund transactions, and other key accounting deliverables to ensure accuracy and compliance.
- Ensure the timely and accurate completion of regulatory reporting, statutory filings, and compliance-related obligations.
- Monitor adherence to enterprise risk management frameworks, policies, and control standards across operational activities.
- Identify, assess, manage, and mitigate operational, financial, regulatory, and reputational risks across client portfolios and business operations.
- Maintain oversight of fund expense approvals, banking activities, and cash management controls in accordance with established authorization procedures.
- Ensure appropriate segregation of duties, approval hierarchies, and control measures are consistently applied.
- Lead and support internal and external audits, ensuring the timely resolution and remediation of audit findings.
- Review and approve key reports, schedules, financial information, and client deliverables to ensure quality, accuracy, and completeness.
- Ensure compliance with service level agreements, contractual obligations, and client commitments.
- Establish, maintain, and enforce fund-specific procedures, documentation standards, and control frameworks.
- Maintain oversight of data integrity, reporting accuracy, and record-keeping requirements across client portfolios.
- Escalate material risks, control deficiencies, and compliance matters appropriately and ensure effective resolution.
- Promote a culture of accountability, compliance, risk awareness, and strong governance across teams.
- Support business continuity planning, succession management, and operational resilience initiatives.
- Assess risks associated with new products, client onboardings, system changes, and process enhancements.
- Oversee third-party service providers, including administrators, custodians, brokers, and other key partners, to ensure compliance with service and control expectations.
- Drive continuous improvement of governance, risk management, and control processes to enhance operational effectiveness.
Experience & Personal Attributes Experience
- Bachelor's degree or post-secondary education in Finance, Accounting, or a related field
- 8+ years of experience in fund administration, fund accounting, investment management, or fund audit environments
- Previous people leadership and staff management experience
- Strong understanding of private equity fund structures and fund administration operations
- Experience overseeing NAV preparation, review, and investor reporting
- Knowledge of management fee, carried interest, waterfall, and allocation calculations
- Experience with capital calls, distributions, subscriptions, and custody operations
- Strong understanding of financial instruments and fund offering documents
- Experience working with auditors, banks, brokers, custodians, and administrators
- Knowledge of regulatory reporting, and compliance frameworks
- Advanced Microsoft Excel skills
- Experience reviewing and approving financial reports, schedules, and operational deliverables
- Strong client service and relationship management experience
- Experience managing deadlines, SLAs, and multiple competing priorities
- Ability to identify and implement process improvements and operational efficiencies
- Experience with system enhancements, technology initiatives, and project participation
- Working knowledge of Geneva, Investran, Yardi, and/or Bloomberg considered an asset
- Professional designation (CPA, CA, CGA, CMA, ACCA, ICAEW, CFA, or equivalent) completed or in progress is an asset
- Strong analytical, problem-solving, and decision-making skills
- Experience driving team engagement, performance management, coaching, and employee development
- Proven ability to operate in a fast-paced, client-focused environment while maintaining strong controls and governance standards
- Strong client-service orientation and relationship-building skills
- Effective leadership and people management capabilities
- Excellent communication and stakeholder management skills
- High attention to detail and commitment to accuracy
- Strong analytical and problem-solving abilities
- Sound judgment and decision-making skills
- Strong organizational and time-management skills
- Ability to manage multiple priorities and meet tight deadlines
- Proactive and results-driven mindset
- Accountability and ownership of deliverables and outcomes
- Collaborative and team-oriented approach
- Ability to coach, mentor, and develop others
- Adaptable and resilient in a fast-paced environment
- Strong sense of integrity, professionalism, and confidentiality
- Risk-aware with a strong control and compliance mindset
- Client-focused with a commitment to service excellence
- Continuous improvement mindset with a focus on operational efficiency
- Innovative and open to new technologies and process enhancements
- Ability to influence, motivate, and engage team members
- Strong relationship-building skills across internal and external stakeholders
- Self-motivated with the ability to work independently and lead through change
- Positive attitude with a willingness to take initiative and drive results
- Strong business acumen and commercial awareness
- Commitment to learning, professional development, and industry best practices