Manager - Hub Operations

Position: Manager- Hub Operations           Location: Mumbai, Maharashtra

Manager - Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors.

JOB ROLE & RESPONSIBILITIES:

Coordinates Hub and Sort Operations

• Analyzes volume projections from load forecast plans to ensure adequate staffing.
• Reviews daily operational reports to manage productivity, performance and service.
• Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities.

Monitors Safety Compliance

• Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place.
• Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan.
• Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
• Maintains updated employee training and certifications to provide a safe, proficient work environment.
• Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
• Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc.
• Solicits input from team members and employees to improve the work environment.

Supervises and Develops Others

• Determines employees’ training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with company’s policies and procedures in a timely manner to motivate and foster teamwork.

Manages Internal and External Customer Needs

• Ensures healthy employee relations so as to minimize the number of grievances.
• Supervises Assistance of Internal and External Customer Needs
• Attends Hub pre-sort meetings to understand operational needs.
• Collaborates with internal customers to ensure loads are processed on-time according to service commitments.
• Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly.

Supports Collaborative Work Environment

• Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup.
• Provides communication and training to employees to share updates on new services and procedural changes.
• Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
• Develops and maintains working employee relationships to promote positive labor relations.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Good experience in managing hub operations (middle mile)
• Knowledge of budgeting and accounting principles.
• Skill in budget preparation and forecasting.
• Experience in handling workflow.
• Negotiation skills and the ability to develop strong working relationships.
• Good listening skills and the ability to anticipate business needs.
• Knowledge of CRM software and Microsoft Office Suite.
• Customer service attitude with excellent negotiation skills.

Educational Qualifications:

• Bachelor’s Degree or equivalent

Relevant Experience:

• 7-10 years of relevant experience in similar capacity and industry