About the role
- Own multiple customer implementations in parallel from kick-off through production go-live.
- Translate customer lending processes (origination, underwriting, disbursement, servicing, collections) into product configuration, workflows, and integration designs.
- Define implementation plans, milestones, RACI, risks, and cutover / go-live checklists; keep delivery on time and within agreed scope.
- Lead requirement workshops, gap analysis, solution design, UAT, data migration / cutover, and hypercare after go-live.
- Drive implementation and integration of the AllCloud SaaS platform with customer systems and third-party services (KYC, bureaus, payment gateways, Account Aggregator, core banking / LMS, CRM, and other APIs).
- Work with Engineering and Product on configuration, API mappings, interface testing, defect triage, and production readiness.
- Ensure implementations meet security, data, and regulatory expectations relevant to lending institutions.
- Own the customer onboarding journey: environment setup, user and role setup, product configuration, master data, and operating-model alignment.
- Design and deliver structured customer training for business users, operations teams, and administrators; build reusable playbooks and training collateral.
- Lead go-live readiness reviews, cutover execution, war-room support, and post-go-live stabilization until the customer is independently running on the platform.
- Act as the primary delivery counterpart for customer stakeholders (IT, operations, credit, collections, and leadership).
- Manage, coach, and allocate implementation consultants / analysts across a portfolio of accounts.
- Run weekly governance with internal leadership and customer sponsors; escalate risks early with clear options.
- Standardize onboarding and go-live methodology so delivery is repeatable as AllCloud scales.
- Capture product feedback from implementations and partner with Product on configuration, usability, and integration improvements.
- Protect delivery quality and customer trust — AllCloud’s reputation is built on successful live customers.
- Customers go live on committed timelines with clean cutovers and limited severity-1 issues.
- Onboarding and training enable customer teams to operate the product without heavy dependence on AllCloud after hypercare.
- Multiple implementations run in parallel with visible status, owned risks, and no surprise delays.
- Customers rate the implementation experience as professional, structured, and business-oriented.
- Implementation playbooks, checklists, and training assets improve with every engagement.
- 7–10 years of total experience, with substantial time in implementation, onboarding, or professional services for an enterprise / B2B SaaS product.
- Proven ownership of customer onboarding and go-lives for multi-module enterprise software — preferably in fintech, lending, banking, NBFC, or adjacent BFSI platforms.
- Hands-on experience implementing and integrating SaaS products (APIs, file interfaces, SSO, webhooks, third-party fintech rails).
- Strong workshop, requirement, and stakeholder-management skills with CXO / HO / IT and operations teams at financial institutions.
- Ability to run several implementations at once: planning, prioritization, team allocation, and executive communication.
- Comfortable in a product company: working with Product and Engineering, not only with a services delivery factory.
- Excellent written and spoken English as well as Hindi; confident trainer and facilitator.
- Willingness to travel to customer locations as required for workshops, UAT, and go-lives.
- Prior Experience in SaaS or Product Based companies preferred.
- Experience with loan origination, loan management, collections, or co-lending platforms.
- Familiarity with Indian lending operations and compliance context (KYC, bureaus, Account Aggregator, RBI-facing processes) is a strong plus.
- Prior people-management of implementation or onboarding teams.
- Exposure to project / program methods (Agile delivery, UAT governance, cutover planning) and tools such as Jira, Confluence, or equivalent.
- Graduate / postgraduate degree in Engineering, Business, or a related discipline.
AllCloud Enterprise Solutions Private Limited is an equal opportunity employer. We hire for capability, ownership, and values — Customer Centricity; Integrity, Accountability & Responsibility; Humility & Empathy; Excellence; and Collaboration.