About the role
Job
Summary
We are
seeking an experienced and results-driven Manager – Insurance Operations to lead and oversee US Insurance Back Office operations within a BPO
environment. The ideal candidate will be responsible for managing daily
operations, driving process excellence, ensuring SLA compliance, improving
customer satisfaction, and leading high-performing teams while maintaining
quality, productivity, and regulatory standards. Experience in US Insurance
Back Office processes is mandatory.
Requirements
Key
Responsibilities
- Manage end-to-end US
Insurance Back Office operations across Life, Health, Property &
Casualty (P&C), or Claims processes.
- Lead, mentor, and develop Team
Leaders and Operations Associates to achieve business objectives.
- Analyze operational data and
implement process improvements to enhance efficiency and reduce costs.
- Collaborate with clients and
internal stakeholders to resolve operational issues and improve service
delivery.
- Conduct regular performance
reviews, coaching sessions, and talent development initiatives.
- Ensure compliance with US
insurance regulations, company policies, and client-specific guidelines.
- Manage workforce planning,
capacity utilization, and resource allocation.
- Handle escalations and ensure
timely resolution of customer and client concerns.
- Support transitions, process
migrations, and implementation of new business.
- Drive operational excellence
through KPI monitoring, quality management, and continuous process
improvement.
Experience
- 5–7 years of experience in US
Insurance Back Office Operations within a BPO/KPO environment.
- Minimum 3–5 years of experience
managing teams in an operations leadership role.
- Experience handling US insurance
processes is mandatory.
- Experience in Life, Health,
Property & Casualty (P&C), Policy Administration, Underwriting
Support, or Claims Processing is preferred.