About the role
- Support faculty administrative and operational services, coordinating operational planning across the office and continuously improving administrative systems, policies, workflows, and standard operating procedures.
- Ensure timely resolution and follow-up of day-to-day faculty administrative requirements.
- Support the onboarding and induction of new and visiting faculty, ensuring a smooth and well-organised transition into the University.
- Support implementation of a Faculty-Specific ERP system and identify efficient technology to collect and safeguard faculty data required for accreditations, rankings, reviews, and institutional reporting.
- Build effective working relationships with HR, Finance, IT, Procurement, and other administrative departments.
- Serve as a reliable point of contact for faculty members on administrative and operational matters.
- Education: Graduate degree in any discipline; a postgraduate qualification in management, administration, education, human resources, or a related field preferred.
- Experience: 4-6 years of relevant experience in administration, operations, or programme management.
- Technical: Strong proficiency in Microsoft Excel, including building and maintaining dashboards and management reports to a high standard of accuracy; working knowledge of AI and automation systems and institutional data systems, with exposure to ERP implementation.
- You stay on top of day-to-day faculty administrative requirements, following through on appointments, approvals, and onboarding steps until they are fully closed out.
- You coordinate comfortably across HR, Finance, IT, and Procurement, and serve as a steady point of contact for faculty on administrative matters.
- You look for ways to make existing systems and workflows more efficient, rather than treating processes as fixed once they're in place.
- You are comfortable learning and helping implement new systems, such as a Faculty-Specific ERP, as the office's processes evolve.