About the role
- Own and manage the end-to-end mobility cycle for semester exchange, summer study abroad, and other outgoing programmes, from planning and eligibility through to nominations, applications, and pre- and post-programme processes
- Maintain a comprehensive, up-to-date understanding of Ashoka's mobility portfolio, including programme structures, timelines, and partner-specific requirements.
- Develop and maintain programme calendars, workflows, trackers, and SOPs, and monitor participation and outcomes to support planning and decision-making.
- Serve as the primary point of contact for students exploring or participating in mobility programmes, advising on options based on academic interests, eligibility, and individual circumstances.
- Guide students through university and course selection, applications, and pre-departure requirements, running individual and group advising sessions and orientations.
- Develop clear student-facing resources (FAQs, checklists, timelines) and manage complex student cases in coordination with relevant internal and external stakeholders.
- Maintain regular communication with partner universities on exchange and summer programmes, managing nominations, applications, and partner-specific requirements.
- Build and maintain strong working relationships with international partners, serving as the key point of contact for outgoing mobility matters.
- Evaluate partner engagement, student demand, and programme outcomes to inform recommendations on strengthening the mobility portfolio.
- Coordinate with academic departments and faculty on course equivalencies, credit transfer, and academic requirements for students studying abroad.
- Coordinate financial-aid processes for mobility programmes, communicating eligibility, documentation, and timelines clearly to students.
- Review and improve existing processes to enhance operational efficiency and student experience, and maintain systems, databases, and documentation for mobility programmes.
- Analyse participation, demand, and outcome data to support planning, and identify opportunities to expand and diversify the mobility portfolio.
- Support partner visits, institutional meetings, and other engagement activities, and manage student-facing communications and outreach materials.
- Work collaboratively with academic departments, the Registrar's Office, Finance, Admissions, and other internal teams; support annual reporting and lead cross-functional projects as required.
- Education: Bachelor's or Master's degree in International Education, Higher Education, Liberal Arts, Social Sciences, Management, or a related field.
- Experience: 3–5 years of relevant professional experience in international education, student mobility, study abroad, or higher education administration; prior experience managing or coordinating exchange or study-abroad programmes strongly preferred.
- Experience working with international universities, education partners, or other global stakeholders, and advising or working directly with university students.
- Proficiency in Microsoft Office and/or Google Workspace, particularly spreadsheets and presentation tools, and comfort working with databases, student information systems, and online application portals.
- You manage a portfolio of overlapping deadlines and individual student cases without letting any one slip, moving fluidly between big-picture programme planning and detailed case tracking.
- You build genuine working relationships with international partner universities and internal teams alike, from faculty and the Registrar's Office to Finance and Admissions, translating between their different priorities.
- You treat every tracker, SOP, and FAQ as something to keep improving, spotting where a process is creating friction for students or partners and fixing it rather than working around it.
- You're energised by direct, ongoing contact with students navigating a major decision, and comfortable being the steady point of contact when a mobility case gets complicated.