About the role
Key Responsibilities:
- Lead end-to-end operations for large-scale e-commerce fulfillment centers and warehouses.
- Manage facilities of 1.5 lakh+ sq. ft., including conveyors, multi-tier shelving, and other warehouse infrastructure.
- Lead large teams comprising 10+ white-collar and 300+ blue-collar employees, with direct reporting responsibility for white-collar teams.
- Drive manpower planning, shift rosters, productivity, performance management, and employee development.
- Manage the site P&L, including cost control, budgeting, resource optimization, and margin improvement initiatives.
- Ensure operational excellence across inbound, storage, picking, packing, dispatch, and returns.
- Manage warehouse assets and ensure optimum utilization, maintenance, and availability.
- Monitor key operational KPIs, productivity, quality, safety, and SLA adherence.
- Identify process gaps and implement cost optimization and continuous improvement initiatives.
- Conduct performance reviews, coach team members, and develop career paths for high-performing employees.
- Collaborate with customers, vendors, and cross-functional teams to ensure seamless operations.
- Handle escalations and drive timely resolution of operational and customer issues.
- Lead peak-volume planning and ensure adequate capacity, manpower, and infrastructure readiness.
- Build a high-performing team and motivate employees to achieve business and operational targets.
Key Requirements:
- 8–11 years of experience in e-commerce warehousing, fulfillment centers, or large-scale warehouse operations.
- Experience with organizations such as Amazon, Flipkart, Reliance, or similar e-commerce/logistics companies preferred.
- Experience managing a 1.5 lakh+ sq. ft. facility with large-scale automation/infrastructure.
- Proven experience managing 10+ white-collar and 300+ blue-collar employees.
- Strong exposure to warehouse P&L, cost optimization, and operational excellence.
- Strong stakeholder management and cross-functional collaboration skills.
- Excellent communication, leadership, and people-management skills.
- Assamese-speaking candidates preferred.