Manager - Process Excellence

Key Responsibilities:

1. Ensure comprehensive documentation of processes, standard operating procedures (SOPs), and best practices to maintain consistency and compliance. 
2. Lead change management efforts to ensure successful adoption of new processes and practices, minimizing resistance and maximizing engagement.
3. Manage and execute Transformation projects independently for internal stakeholders across the Value Stream . Lead the creation of current and future state value stream maps to identify inefficiencies and opportunities for improvement.
4. Identify opportunities for automation and digital tools to enhance process efficiency and effectiveness.
5. Responsible for spearheading initiatives to enhance value streams by integrating process excellence methodologies with digital technologies
6. Identify opportunities for operational efficiency, Implement lean methodologies and create processes and procedures across Value Streams.
7. Apply Lean, Six Sigma, and other process improvement methodologies to streamline operations, reduce cycle times, and eliminate non-value-added activities.
8. Develop a structured qualification program encompassing various levels (e.g., Green Belt, Black Belt) to standardize process excellence competencies across the organization.
9. Work closely with stakeholders across departments to design and implement process changes that align with organizational goals.
10. Lead process audit efforts for identified value streams for compliance on defined processes.
11. Deep understanding of DMAIC frameworks, waste elimination (Muda, Mura, Muri), cycle-time reduction, and root-cause analysis. 
12. Understanding of structured audit execution, compliance monitoring, and root cause analysis (5-Why, Fishbone, FMEA, A3 problem solving.) 
13. Strong coordination and stakeholder management skills with the ability to influence without formal authority

Ideal Candidate:

1. Bachelor’s degree in Engineering, Business Administration, Operations, or a related discipline
2. 8+ years experience within commercial functions across industries like Automotive, CPG, FMCG, High-Tech is mandatory for this role.
3. Certifications as a Lean Practitioner/ Six Sigma Green Belt, or Certified ISO Internal Auditor will be an added advantage
4. Advanced proficiency in creating & analyzing workflow design, mapping current vs. future states process, and identifying bottlenecks, waste, and friction points.
5. Ability to design, document, and enforce Standard Operating Procedures (SOPs) and best practices to ensure compliance and quality control. 
6. Familiarity or hands-on experience in commercial functions like Sales, Marketing, Service, Dealer Development, Customer Service, Customer Experience is highly desirable.
7. 100% on-schedule completion of process mapping/ VSM workflow and deployment for the identified value streams.
8. Timely completion of assigned process audits along with management report-out of findings.
9. Minimizing recurring value stream process gaps and operational bottlenecks via improvements