About the role
This role will work closely with the Project Manager to drive execution, tool implementation, and process efficiency across the Inside Sales function. The focus will be on building structured systems, improving team productivity, and ensuring high adoption of tools and SOPs.
Key Responsibilities
- Drive implementation of CRM and project management tools for Inside Sales teams
- Create and maintain SOPs, workflows, and execution playbooks
- Monitor tool adoption and performance metrics; identify gaps and improve usage
- Build and manage live dashboards to track sales productivity, KPIs, and team performance
- Perform quality checks (QC) on processes and ensure adherence to defined workflows
- Work on projects aimed at improving operational efficiency and reducing manual effort
- Collaborate with sales, marketing, and ops teams for smooth execution
- Strong ownership mindset and attention to detail
- Interest in project management, systems, and process building
- Good analytical thinking and problem-solving ability
- Ability to work with cross-functional teams
- Basic understanding of CRM tools is a plus
- Direct mentorship from the Project Manager
- Hands-on experience in AI-led projects (chatbots, calling bots, transcription tools, automation)
- Exposure to CRM, dashboards, and execution at scale
- Opportunity to build systems from scratch and see real business impact