Manager - Quality & Standards

Quality Assurance & Standards

• Develop and implement quality assurance frameworks, SOPs, programme standards, and operational guidelines across SOF.
  
• Establish quality benchmarks for enrolment, training, certification, placement, and retention outcomes.
  
• Ensure alignment with SOF, PMKVY, and applicable policy and operational requirements.
  

Quality Monitoring & Compliance

oConduct periodic quality reviews, process assessments, and compliance checks across Training Providers and programme partners.

oMonitor adherence to programme standards, contractual obligations, and implementation guidelines.

oIdentify quality gaps, implementation risks, and non-compliance issues, and drive corrective actions.

Data Quality & Outcomes Integrity

oReview data quality, reporting accuracy, and supporting documentation for programme outcomes.

oEstablish controls to ensure credibility, consistency, and integrity of outcome-related data.

oCoordinate with MEL, Technology, and Audit teams to strengthen verification and assurance processes.

Continuous Improvement & Capacity Building

oIdentify and promote best practices, lessons learned, and process improvements across the programme ecosystem.

oSupport Training Providers through quality guidance, reviews, and capacity-building interventions.

oDrive continuous improvement initiatives to enhance programme effectiveness and outcome achievement.

Governance, Audit & Risk Management

oSupport audit readiness and quality assurance reviews across programme operations.

oMonitor quality-related risks and recommend mitigation measures to programme leadership.

oPrepare quality dashboards, compliance reports, and management updates for governance committees and stakeholders.

oPostgraduate degree in Management, Quality Management, Education, Public Policy, Development Studies, or a related discipline.

o6–10 years of experience in quality assurance, programme management, compliance, audit, skilling, education, livelihoods, or large-scale development programmes.

oStrong understanding of quality management systems, process improvement, compliance frameworks, SOP development, and operational audits

oExperience working with government programmes, skill development initiatives, accreditation, assessment, monitoring, or implementation quality frameworks.

oAbility to analyse programme performance, identify implementation gaps, develop quality scorecards, and prepare management reports.