About the role
Responsible for a RA product end to end Operations.
Manage Disbursmeent / PDD / File receipt Management, life cycle of loan. Escalation and resolve issues.
Review the process for compliance Control. Complaints and Audit exceptions - RCA, resolution and permanent fix.
Regular T&M and TAT measurements.
Suggestion on new options to support to collection on bank receivables.
Diagnose and resolve issues related to systems / process faced by the team. Drive initiatives and work on projects that improve efficiency through process automation
Cross-functional collaboration to identify automation opportunities for efficiency improvement.