About the role
Prevents reputational losses & financial losses to company by internal/external entities indulging in fraudulent practices. Ensures optimum productivity through trigger-based intimation. Handling escalations and updating internal customer on claims assigned for investigation. Assist claims and legal team in identification & eradication of frauds. Responsible for filing police complaints & leading evidence. Updates referral triggers to maximize fraud eradication. Reduces loss ratio by increasing success ratios. Develops new techniques for investigation (forensic / biometric). Implementation of strategic projects. What you’ll do: Visit to Police stations for Police complaints on weekly basis. Visit to Insured / Driver / Claimant location with vendor for verification on weekly basis. Team Handling of 15 to 20 vendors by conducting structured review on fort-nightly basis. Carries out fraud analytics to identify fraud prone areas and provides MIS on monthly basis. Shares best case studies within the team to adopt best practices on monthly basis. Designs & delivers fraud training programs to investigators for effective investigation on quarterly basis. Re-engineers process to reduce investigation TAT and investigation cost on quarterly basis.