About the role

What You Can Expect:

1. Sales & Business Development:

Responsible for execution of sales plan and achieve the sales target assigned · Analyse and understand customer's requirement and offer them best solutions to meet their requirement
Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received
Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information
Maintain long term relationship with old and current customers to generate additional revenue for the organization
To work closely with the Sales Head to drive the organizations growth, product development and geographical spread
Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers
Participate in identifying corporate sales planning and strategies
Identify and enlarge Targeted Customer Base and Industry

2. Customer Relations:

Develop strong customer relationships through regular visits or timely response to their queries.
Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.
Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too
Ensure timely redressal of pre & post sales customer queries, grievances and escalate issues whenever required
Ensure regular visit to all key customer to maintain smooth relationship

3. MIS & Documentation:

Ensure adherence to SOP’s formulated and strive continuously to improve the same
Ensure timely submission of all required MIS to management · Responsible for safeguarding of all documents related customer, orders, specifications, etc
Ensure separate files for each customer is maintained and any document is easily available at anytime.

What You Bring:

Manager - Sales (Air & Ocean)