About the role
Job Purpose Job Purpose Description Job Context & Major Challenges The Training manager is the custodian of capability building and performance of the 1000+ workforce spread across the country. • To build training architecture (Operations managers as Trainers, Building training content and build training processes and dashboards) to deliver on the capability building agenda. • To be adept at training delivery, content development and training management. This role requires a unique blend of expertise in Retail Operations and learning & development. • To work with Operations, Buying & Merchandising, Product, Visual merchandising, Marketing functions to conceptualize, create and drive relevant performance enhancing initiatives beyond the basic capability building. • To identify, evaluate and work with competent vendors to support in executing the learning agenda for the brand/channel • superior influencing skills to be able to drive Operations teams and other function as none of them would have a reporting relationship though they are driven by similar business objectives Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Product Training • Basic Product Training for CCA though regular content creation and daily in store learning material • Advanced product training for Store Managers on Project drive category • Seasonal Product Training Manuals delivery • Identifying the need and delivering in-store product training • Identify and groom SM and MRM as trainers for delivering product training • Plan around assessment structure • Enabling MRM/VMI to test and improve product knowledge • Co-ordinate with third parties for any specific training requirement – like Brand specific category (Product Team) • Developing content or fine tuning the existing one according to business need KRA2 Execution of Standard Retail Processes – Capability Building and Succession Planning For Store Manager ,MRM Development • Developing and maintaining systems to ensure smooth store operations through store checklist • Building VM capabilities in store team through MRM/VMI driving VM champ program • Maintenance and usage of MST platform for store communications • Building and handholding Store Manager as Coaches • Conducting development centre for SM and MRM development through classroom training, on the job project and handholding • Identify top talent pool of Store Manager and ensure their grooming through dedicated training, projects or stints KRA3 Store Project intervention for Category improvement • Pilot the program with a set of stores • Spend time at the store handholding the participants • Make the required adjustments in content and suggest changes if any regd. Ways of working • Help participants achieved desired outcomes • Establish evidence for effectiveness of the intervention