Manager - SG KYC

The role encompasses several tasks involving KYC analysis across multiple business lines, training the team on KYC and regulatory environment, ensuring AML Regulations, policies/procedures are maintained and adhered to, Monitoring and reporting performance to the management based on agreed timescales. This role also involves liaising with the business partners as well as colleagues and senior onshore partners, thus ensuring the timely resolution of queries.

Responsibilities:

• The Team Leader/Manager will be part of a team of Customer Due Diligence (CDD) for Financial Institutions (FI) Customers within the CDD team of the Global Financial Crimes Services Division (GFCD) and will be supporting all aspects of conducting FI CDD processes as part of Know Your Customer (KYC).
• Responsible for meeting customer expectations and PLA standards for the overall team.
• Lead and motivate a team of makers and checkers in a challenging environment, and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles
• Interfacing with the Onshore team, Compliance, and Relationship Managers, where applicable, especially on matters that involve escalation of pending and ageing profiles.
• Provide adequate training from a client due diligence perspective and develop a team of global KYC professionals.
• Assist the team in comprehending complex ownership structures.
• Experience with AML / KYC tools such as SWIFT KYC Registry, Factiva, Bankers Almanack, etc.
• Good knowledge of commercial banking products like domestic & cross border telegraphic fund payments, trade finance, foreign exchange, etc
• Thorough understanding of legal structures of various client types: financial institutions, corporate, NBFI, Trusts, Public/Government FIs, private companies, funds, SPV, etc.
• Proven skill sets in analysing implications of mergers and acquisitions on legal identities & ownership structures of Corporate, FIs & Funds.
• Act as a KYC knowledge centre to the team and ability to resolve queries pertaining to high-risk KYC profiles.
• Interpret regulatory/policy changes and communicate their implications to the team.
• Ability to establish action points arising out of the same and incorporate the impact within the laid down procedures.
• Keeping abreast of developments within the financial regulatory environment and proactively educating the team on the same.
• Work in tandem with the Quality Assurance team to ensure overall high-quality profiles emanating from the team and address quality issues to meet the established performance standards.
• Ensure implementation and adherence to audit and compliance requirements, and proactively highlight potential issues to management.
• Ensure zero operational/reputational loss.
• Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
• Plan for effective utilisation of resources and exhibit complete ownership of the business.
• Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
• Develop and maintain excellent professional relationships with all stakeholders.
• Facilitate continuous improvement of workflow, customer service, and personnel development through various initiatives like process re-engineering, training, sharing best practices, etc., in conjunction with peers and line management.
• Ability to prepare reports and dashboards as per requirements in line with SLA's, KPI's and KRIs.

Requirements:

• Excellent understanding of KYC, financial regulatory environment, and AML risk implications.
• 5-9 years of experience in KYC process & Anti Money Laundering with proficiency in various entity types.
• 3+ years of team handling experience in leading teams delivering KYC Due Diligence for global banks, with a primary focus on a risk-based approach is preferred.
• Sound knowledge of financial regulatory requirements.
• Ability to interpret complex changes in regulatory guidelines and assess impact.
• Excellent verbal and written communication skills, especially in writing risk assessment, good organisational and inter-personal skills.
• Team player and ability to manage people and performance.
• Ability to handle crises and take appropriate/timely decisions.
• Ability to work well under pressure with a high degree of accuracy.
• Good understanding of MS Office and proven skills on banking platforms.
• Self-driven individual.

Good to Have:

• Minimum Qualification: Graduation in Commerce/Finance or equivalent would be essential (10+2+3).
• Flexibility to work in different shift timings.
• Additional certification: ACAMS, ICA, IIBF KYC and other Financial Crime Certifications (Optional).