About the role
Role
We are looking for a Manager, Site Reliability Engineering to join our team. This is a Hybrid (Bangalore) role, reporting to the VP, Site Reliability Engineering in the Engineering department.
In this role, you will lead a team of Production Engineers responsible for the reliability, scalability, and operational excellence of our global platform. You will provide the technical leadership and execution rigor to drive an automation-first and reliability-focused engineering culture. By maturing observability, operational readiness, and architectural standards, you will help reduce Mean Time to Mitigate (MTTM) and improve the resilience of a globally distributed, multi-cloud infrastructure protecting millions of users.
What you’ll do (Role Expectations)
- Lead and grow a team of Production Engineers responsible for the reliability, availability, and scalability of large-scale production services
- Drive an automation-first culture by guiding the team to eliminate manual toil, improve workflows, and build resilient, self-healing tools and systems
- Implement and mature observability practices, including monitoring, alerting, SLIs/SLOs, and error budgets to improve service health and operational decision-making
- Lead high-severity incident response, strengthen response playbooks, and drive deep post-incident reviews that result in durable engineering improvements
- Partner with Engineering and cross-functional teams to conduct operability reviews and influence architecture and service design for scale, resilience, and maintainability
Who You Are (Success Profile)
- Acts as an owner with an authentic passion for operational excellence and a strong bias for action, navigating seamlessly between high-level strategy and tactical execution.
- Fosters a high-trust, collaborative environment that values transparent feedback, healthy debate, and shared team success above individual accolades.
- Champions the customer experience by anchoring engineering decisions in solving critical, real-world problems for both internal stakeholders and external users.
- Brings deep technical curiosity and an innovative mindset to solve complex architectural challenges, continuously seeking more resilient, automated, and scalable solutions.
- Leads with unwavering integrity and high accountability, cultivating trust across organizations through transparent communication and consistent follow-through.
What We’re Looking for (Minimum Qualifications)
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 8+ years of experience managing reliability, scalability, and availability for large-scale production services
- 4+ years of people management experience leading engineering, SRE, or Production Engineering teams
- Strong technical background in production engineering, infrastructure, or site reliability, with proficiency in programming using Python, Go, or similar
- Strong foundation in networking protocols, Linux systems, and distributed architecture
- Experience leading high-stakes incident management in a 24/7 on-call environment and using structured operational practices to drive service maturity
What Will Make You Stand Out (Preferred Qualifications)
- Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Experience driving reliability programs involving capacity engineering, disaster recovery, chaos engineering, and resilience testing
- Deep technical understanding of networking protocols, global routing, traffic tunneling, DNS at scale, and proxy architectures, with demonstrated success scaling high-performing engineering teams
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