About the role
- Identify, qualify, and prospect potential SME merchants through inbound leads and outbound cold calling.
- Pitch ShopSe’s BNPL and EMI checkout solutions to business owners and key decision-makers.
- Clarify product features, commercial terms, and settlement structures; negotiate and close merchant agreements efficiently.
- Guide merchants through documentation, KYC, and technical/digital onboarding.
- Coordinate internally with operations, risk, and product teams to ensure fast account setup.
- Track Time-to-First-Transaction (TTFT) to ensure new merchants actively start using ShopSe solutions immediately post-onboarding.
- Monitor key performance metrics across assigned accounts, including transaction volume (GMV), approval rates, and active user trends.
- Act as the single point of contact (SPOC) for merchants to resolve commercial queries, operational issues, or product clarifications.
- Drive engagement programs, merchant training, and promotional push to increase checkout conversion and overall revenue.
- Maintain strict CRM hygiene by logging all lead interactions, pipeline stages, onboarding status, and account updates in real time.
- Analyze sales pipeline data and merchant conversion funnels to refine outreach strategies and improve win rates.
- Experience: 1–4 years of experience in B2B Inside Sales, Merchant Acquisition, or Customer Success within Fintech, Payment Gateways (PG), POS, SaaS, or E-commerce services.
- Education: Bachelor’s degree in Business, Commerce, or a related field (MBA is a plus).
- Communication: Exceptional verbal and written communication skills with strong negotiation and phone-pitching abilities.
- Analytical Mindset: Comfortable working with data and tracking key revenue metrics (GMV, conversion rates, retention rates).
- Tools: Prior experience working with CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM) is mandatory.
- Agility: Ability to multitask across high-volume sales calls, onboarding workflows, and ongoing merchant management in a fast-paced environment.