About the role
We are seeking a highly motivated and experienced individual from the retail industry with a background in operation and process excellence.
This role will require designing, standardizing, coordinating expectations and implementation of solutions/ processes to consistently drive efficiency and experience improvements within their fitness centers involving, members, trainers, center managers, center infrastructure and housekeeping (at the center level), as well as their respective monitoring and support functions (at the central level) including trainer operations, center operations, control tower, facilities, customer support and product & technology.
The end goal is to plan for and establish highly efficient and standardized center operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.
Key metrics the owner is responsible for include:● Defects & breaches
● Cost
● Productivity
● Quality
● Experience
The owner and the design + excellence team with be responsible for:● Center operations SOP (re)design & roll out
● Manpower design & roll out
● Operations cost improvement
● Product margin improvement
● Experience enhancement initiatives to elevate customer satisfaction.
● Utilization/productivity improvement initiatives across centers and people. The role would cover all 1P, 2P, 3P and centers across gyms, group workouts and sports.