About the role
Key Responsibilities
- Ensure all trading applications are functioning as expected during BOD (Beginning of Day) and EOD (End of Day) activities.
- Provide L2 support for issues related to:
- Trading applications
- Market connectivity
- Order management systems
- Real-time market data feeds
- Independently perform patch upgrades and application updates for trading platforms.
- Independently analyze, troubleshoot, and resolve production issues related to trading applications.
- Monitor trading systems and infrastructure for outages, latency, and performance degradation.
- Assist users with:
- Installation and configuration of trading applications
- Backup and restoration of essential applications and databases
- Escalate unresolved or complex issues to L3 support or vendor teams, providing detailed diagnostics and documentation.
- Collaborate with QA teams and vendors to test, implement, and deploy fixes and enhancements in staging and production environments.
- Maintain and update knowledge base documentation for common issues, procedures, and resolutions.
- Ensure compliance with operational best practices and system stability standards.
Technical Skills & Requirements
- Strong hands-on experience with trading platforms, including:
- Omnesys (IOB)
- Greeksoft
- Kambala
- Symphony and other trading technology platforms
- Strong understanding of trading system operations and production support.
- Proficiency in database technologies:
- MySQL
- Microsoft SQL Server (MSSQL)
- Strong knowledge of Shell scripting for automation and operational tasks.
- Experience working in Windows and Linux environments.
- Basic understanding of networking concepts (TCP/IP, ports, latency, connectivity issues).
Domain Knowledge
- Basic understanding of trading workflows and financial instruments, including:
- Equities
- Options
- Futures
- Familiarity with exchange connectivity and real-time market data systems and Colo Connecitvity