Manager-Vigilance

1. POSITION DESCRIPTION

JOB TITLE

Manager-Vigilance

GRADE

AVP-I

DEPARTMENT

Vigilance

LOCATION

RO/Branch

SUB-DEPARTMENT

NA

TYPE OF POSITION

Full-time

REPORTS TO

Regional Manager Vigilance

REPORTING INTO

Specialist Vigilance

1. ROLE PURPOSE & OBJECTIVE

• This role will develop a culture of corrective and preventive risk mechanism in the assigned state.

• This role will safeguard the bank from fraudulent employees, customers and outsiders.

1. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• NA

• No of vendors: 1 to 2

• No of consultants: 2 to 4

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• Ensure that the cluster/state is manned adequately, so that the business risk is controlled Responsible for meeting the expenses budget and review it quarterly.

• Responsible to check and cross-check the billing submitted by various vendors for the department.

• Appoint requisite vendors for vigilance process keeping in mind, cost, time and quality parameters

• Responsible to implement measures improving efficiency with lower costs at cluster/state level.

Customer (Both Internal & External)

• Ensure that the organization is represented positively in various local industry body meetings and forums.

• Ensure to render support when asked for by distribution and other functions.

• Maintain appropriate relationships with vendors to ensure delivery of quality Vigilance services while applying evaluation mechanisms and assignment of responsibilities

• Responsible for strictly following SLA for all internal customers.

• Responsible for creating a business friendly environment at the cluster/state level so that there exists no barrier for information sharing.

• Establish working relationship with local govt. authorities in areas of operations

Internal Process

• Ensure physical security of the branches from concerned cluster/state is reviewed in a periodic manner and appropriate changes to be done considering the updated conditions, in conjunction with other stakeholders as Admin, Channels and Business.

• Risk rating of branches from concerned cluster/state to be reviewed every six months and assessment of the same to be ensured for all branches in the region, same to be also communicated to Operations and Risk for deciding on the CRL limits.

• Ensure that the investigation gets completed end-to-end along with required action after studying the modus operandi for every major fraud.

• Ensure that the customer fraud cases and critical OD cases are visited by the team and recommended for resolution, including Police complaints, FIR and involvement of police consultants if required.

• Ensure half-yearly Security Survey to be completed for the region for assessment of risks on filed & during cash transit.

• Responsible to provide complete and detailed review of frauds and, compliance to appropriate XBRL reporting to RBI within stipulated timeframes from the date of detection of fraud, as per the circulars issued by RBI.

• Investigation of frauds related to ATM withdrawals, fake calls, IMPS transactions, fake advertisements and reaching to the root cause of the same with the help of forensic experts available in the team.

• Study of market trends to understand new frauds with different channels like cyber, remittances, debit card, etc., and communication of the same to Regional Manager.

• Ensure Vigilance angle is checked for the Area surveys happening in the state/cluster and confirming the law and order situation in the location, also getting new premises suggested by admin checked from vigilance angle.

• Assisting compliance team in carrying out vigilance investigations for AML cases and suggesting them on a way-forward for closure of such cases with the help of regional manager.

• Ensure each branch is visited once in a quarter by the officers and the findings are shared with seniors and followed up for corrective action, if any. Additionally, all the security cameras and devices should be checked periodically during the visits.

• Ensure that all the investigations and trouble-shooting is conducted without disturbing the business decorum and in an agreed TAT.

• Identify internal process lapses and suggest corrective measures to arrest risk.

• Partner with different verticals for activities like back ground verification, empanelment of legal and technical vendors, title clearance for branch premises, etc.

• Ensure that all the sub-lending, ghost loan and mass default cases are visited and report submitted, with recommendation for logical closure.

Innovation & Learning

• Ensure to get certified as a trainer and conduct all the BLTs and other trainings scheduled by HR.

• Ensure adherence to training man-days/ mandatory training programs for self and team.

• Responsible for downloading all the process and policy changes to the team and ensuring its adherence.

• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and team.

• Ensure coordination between different teams, to build a collaborative spirit and shared sense of purpose.

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate in Commerce/Business/Economics or related subjects. PGDM/ MBA from a Tier 2 or 3 colleges preferred.

Experience(Years and Core Experience Type)

• Minimum 5-7 years of experience in core Vigilance knowledge in banking / MFI Institution/s.

Certifications

• JAIIB/CAIIB

Functional Skills

• Knowledge in MS Office

• Analytical skills

• Knowledge on KYC norms or guidelines for liabilities and unsecured loans.

Behavioral Skills

• Managing customer relations

• Communication skills – fluent in the local language & English

• Ability to manage team members

• Achievement/performance oriented

• Process knowledge

• Training skills

• Willingness to travel & relocation as per business requirements and career opportunities.

Competencies

• People Manager

1. KEY INTERACTIONS

INTERNAL

EXTERNAL

• HR Managers and State HR Manager

• Distribution/Area & Program Managers

• Operation Managers

• Audit Managers

• Credit Managers

• Regional Service Quality

• HR Managers and State HR Manager

• Police and other authority officials

• Back Ground Verification Agencies

• Advocate Empanelment

• Retired Police Officers

• Community Forums

PREPARED BY: Anand Karunakaran

DATE: 21-02-2024

REVIEWED BY: John Christy

DATE: 22-02-2024

LAST UPDATED BY: TM Team

DATE: 26-02-2024