About the role
Responsibilities & Key Deliverables
- Leading RO exchange team to deliver on Exchange KPIs for assigned territory
- Enhance New vehicle retail through exchange
- Existing customer retention: Develop and execute strategies to retain existing customers through online, workshop and other means
- Resale Value management: Protect & Enhance resale value for M&M products
- Support planning and execution of BTL activities for exchange business through dealerships
- Dealer capability building for exchange & pre-owned vehicle business
- Dealer Satisfaction: Enhance M&M dealer profitability through Organized Pre-Owned vehicle business
- Business Control - Develop exchange business policy, Claim audit policy and implementation
- Develop various new IT Platforms/Tools for supporting Exchange Business
- Liquidation:
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- Manage liquidation of M&M capitalised, old stock and transit damage vehicles
- Co-ordinate with external agencies to ensure best possible price realisation without compromising on TAT
- Ensure end to end documentation with 100% compliance to M&M policies for transparent disposal of vehicles
- Empanel and manage new vendors to auction/ scrap vehicles
- Reconciliation of vendor payments
- 7-10 years of experience
- MBA (Preferred)
- Strong knowledge of automobile makes, models, valuations, and market trends
- Analytical mindset with the ability to interpret data and make informed decisions
- Proficiency in using digital sales platforms & tools
- Ability to work independently and as part of a team