About the role
We are looking for a skilled professional with experience in Manhattan Active Omni and order management systems (OMS) within the retail domain. The candidate will be responsible for supporting, monitoring, troubleshooting, and enhancing OMS workflows to ensure seamless order processing and omnichannel retail operations. The ideal candidate should have hands-on experience in order lifecycle management, retail operations, integrations, and production support activities.
Responsibilities:
- Support and maintain Manhattan Active Omni / OMS applications in production environments.
- Monitor order flow, inventory updates, fulfilment, returns, and shipment processes.
- Troubleshoot OMS-related incidents, perform root cause analysis (RCA), and coordinate issue resolution.
- Work closely with business users, warehouse teams, and technical teams to resolve operational issues.
- Manage integrations between OMS, WMS, ERP, POS, and e-commerce platforms.
- Analyse failed orders, inventory mismatches, and transaction issues.
- Participate in enhancements, deployments, and testing activities.
- Prepare documentation, SOPs, and support reports.
- Ensure SLA adherence and system availability.
Requirements:
- Experience in the Manhattan Active Omni / OMS platform.
- Strong understanding of the order management lifecycle.
- Retail domain experience.
- Knowledge of omnichannel fulfilment processes.
- Experience in incident management and production support.
- Understanding of APIs, integrations, and middleware concepts.
- SQL knowledge for troubleshooting and data validation.
- Strong communication and stakeholder management skills.