About the role
Job Position Summary To support the Maintenance Control Centre duty manager in monitoring aircraft technical status, coordinating defect rectification activities, ensuring timely maintenance actions, and maintaining fleet airworthiness and operational reliability. Desired Qualification / certifications Diploma in Aircraft Maintenance engineering or equivalent technical qualification. Work experience Minimum 2–5 years of experience in Aircraft Maintenance, Line Maintenance, or MCC operations. Experience on modern commercial aircraft is desirable. Technical Knowledge Understanding the following is highly desirable. Aircraft systems and maintenance practices MEL/CDL procedures Aircraft Maintenance Manuals (AMM) Fault Isolation Manuals (FIM) Illustrated Parts Catalogue (IPC) Aircraft maintenance information systems (e.g., AMOS) Key responsibilities Monitor the real-time technical status of aircraft across the network. Review aircraft defects, maintenance messages, ACARS relays, and delay information. Maintain awareness of fleet serviceability, MEL/CDL items, deferred defects, and operational limitations. Coordinate with stores about spare movement troubleshooting and rectification activities for technical defects reported by line stations. Assist MCC DM with review of defect history and technical data to facilitate effective fault isolation and repair. Support Aircraft on Ground (AOG) recovery activities by coordinating, spares, tools, and technical literature support. Monitor progress of rectification activities and provide status updates. Assist in arranging routing of spares, tooling, and specialist support to operational stations when required. Monitor MEL, CDL, deferred maintenance records, and conditional release items. Daily review of open MEL & ensure technical restrictions is properly recorded and documented in records and MM. Follow up to ensure records are reconciled & updated post rectification. Assist MCC DM in following activities Maintain MCC handover logs, technical records, event reports, and production reports. Raise and track MCC raised work orders and provide feedback regarding the status of MCC DM. Ensure compliance with DGCA regulations, company procedures, MOE, CAME, and MCC manuals. • Participate in Safety Management System (SMS) activities and reporting. Skills and knowledge Strong analytical and troubleshooting skills Excellent communication and coordination abilities Ability to work under operational pressure Strong attention to detail Planning and prioritization skills Computer proficiency and maintenance system knowledge Teamwork and stakeholder management Safety-focused decision making. Position reports to Duty Manager – MCC / Manager MCC Position supervises None Travel needed No Location MCC / Integrated Operations Control Centre (IOCC), Mumbai Employment details Full time and on the rolls of the SNV