About the role
Job Title:
ME Sales Officer-Merchant Services
Job Details:
Business Unit: Merchant Services
Team: Merchant Acquiring
Reports to: SM Merchant Acquiring
Location: PAN India- basis office location mapping
Job Function: Sourcing
Role Type: Individual
Direct Reportees: 0
Travel Required: Local travel for customer meetings
Job Band Range: S1-S2
JD Created Date: 08-Aug-23
JD Updated Date: 14-May-24
Version No: 1.1
Job Purpose:
Sourcing new customers
Tracking Activation
Cross-selling products
Job Responsibilities:
Achieve Merchant Acquiring product & Cross-sell targets monthly.
Source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from Branch Customer base (HNW/Non-HNW) / Open Market.
Visit allocated branches daily to meet staff for lead generation.
Work with existing self-employed customers with banking relationships to offer Merchant Acquiring Solutions.
Source Competition Merchants and their complete banking relationships.
Ensure engagement & visitation of all assigned portfolio merchants.
Activate merchants, increase volume share, and generate cross-sell leads during interactions.
Ensure daily login to Sales Automation Software (Vymo/CRM) and call customers for cross-sell, portfolio enhancement, and visit updates.
Ensure 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
Check all documents in Originals, including KYC, and sign OSV only after checking originals.
Visit customer premises to pick up documents as per policy and login the file.
Ensure quality business sourcing as per defined norms and adherence to all sales processes.
Cross-sell products like CC, CASA, Asset, TPP etc.
Educational Qualifications:
Graduate (Commerce preferred, but not a constraint)
Key Skills:
Flair for sales and go-getter attitude
Good communication skills
Tech-savvy
Basic computer and mobile applications knowledge
Good interpersonal skills
Time management
Disciplined sales approach
Sales call and field visits experience
Experience Required:
Fresher to 3 Years (Banking preferred, but not a constraint)
Major Stakeholders:
Operation Team