About the role
Company: 91Springboard Business Hub Pvt. Ltd.
Designation: Member Relations Manager
About the Company:
At 91Springboard, our mission is to harness the power of design to deliver top-of-the-line office spaces and exceptional experiences for our customers. From our first co-working space in Delhi in 2012, we have grown to 34+ hubs across eight cities, including Bengaluru, Mumbai, New Delhi, Hyderabad, Gurugram, Noida, Pune, and Goa. We provide the widest range of f lex workspace solutions in India, offering access to one of the country’s largest networks of working professionals. Our community boasts over 25,000+ members across 50 diverse industries like IT, Fintech, Edutech, Logistics, Media and Entertainment, Tourism, Healthcare, Fashion, Handicrafts, and E-commerce. Whether you're a freelancer, start-up, or large enterprise, we have something for everyone at every phase of their journey.
Key Responsibilities:
- Front Desk & Customer Service:
- Greet and assist guests, members, and visitors professionally.
- Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
- Maintain a friendly and engaging environment to enhance member satisfaction.
- Member Support & Engagement:
- Address and resolve member concerns and requests efficiently.
- Assist with onboarding new members and provide hub tours to prospective clients
- Build relationships with members to foster a strong community.
- Business & Growth:
- Actively seek seat expansion opportunities with the existing teams.
- Price escalation upon renewal of team contracts.
- Drive ancillary revenue such as meeting room, day passes etc.
- Facility & Operations Support:
- Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
- Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
- Monitor and restock office supplies, beverages, and amenities.
- Events & Community Building:
- Assist in organizing and promoting networking events, workshops, and community activities.
- Encourage collaboration and engagement among members.
- Support marketing efforts for events and special initiatives.
Requirements:
- 0-2 Years experience in Hospitality or service industry
- Excellent communication and interpersonal skills.
- Customer service experience, preferably in hospitality or co-working spaces.
- Strong problem-solving abilities and a proactive approach.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of office management tools (CRM, booking systems) is a plus.