About the role
Job Summary:
The Merchant Engagement role focuses on building and maintaining strong relationships with merchants, driving product adoption, and ensuring a seamless experience for Paytm partners.
Key Responsibilities:
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Build and maintain relationships with existing merchants to ensure long-term engagement.
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Drive usage of Paytm products such as payments, soundbox, and financial services.
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Educate merchants about new features, offers, and services.
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Resolve merchant queries and provide timely support.
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Monitor merchant performance and identify opportunities for growth.
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Coordinate with internal teams to address merchant concerns.
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Conduct regular follow-ups and field visits (if applicable).
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Ensure achievement of assigned targets and KPIs.
Required Skills:
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Strong communication and interpersonal skills
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Relationship management and negotiation ability
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Problem-solving and customer-centric approach
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Basic understanding of digital payments and fintech
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Ability to work in a target-driven environment
Preferred Qualifications:
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Graduate in any discipline
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Experience in sales, merchant acquisition, or customer engagement (preferred)
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Familiarity with the fintech/payments ecosystem
Key Competencies:
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Ownership and accountability
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Adaptability in a fast-paced environment
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Team collaboration
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Result orientation