About the role
The resource MUST have the following skills and experience:
The person will be responsible for delivering on-going support on-prem & cloud administration of Microsoft 365 services, including Exchange, SharePoint, Teams, Active Directory and other related messaging and collaboration systems in the enterprise environments.
• At least 4-8 years of experience in managing, operating, and maintaining a large, multi-site and complex messaging infrastructure based on Microsoft Exchange & Microsoft O365.
• At least one year of experience working with customers on Cloud and M365 specific solutions and deployments.
• Excellent knowledge and hands-on experience as global administrator for Microsoft 365 tenant
• Excellent knowledge of Microsoft Exchange 2016/2019/Exchange Online, MS Teams, SharePoint Online, OneDrive for Business, Security and Compliance, Yammer, Power Platform and others.
• Very good knowledge in scripting, in particular PowerShell scripting and MS Graph to automate processes in MS Exchange Online, SharePoint Online, Teams and other M365 components.
• Very good knowledge of MS Active Directory / Azure Identity in a complex environment (Azure Active Directory, AAD Domain Services, AAD B2B/B2C, Azure Information Protection, SSO, MFA,
application registration, etc.);
• Exposure in migration projects from on-premise systems to Microsoft 365 and/or tenant to tenant migration and related integration features;
• Knowledge of SMTP Relay, Mail Gateway, Spam and Virus filtering systems (IronPort or similar)
• Excellent knowledge of English (both written and verbal).
The resource SHOULD have the following skills and experience:
• Exposure in Information Security Management System (ISMS: ISO 27001), ITIL framework ( Incident, Change , Problem ) and other industry standard related best practices.
• Good understanding of Management and Monitoring tools such as SCOM
• Knowledge of Microsoft Identity Manager (MIM) is an advantage.
• Experience in managing and supporting VMware farms is desirable.
Required Soft Skills:
• Customer facing experience and oral communication skills
• Ability to write documentation & reports
• Ability to grasp complex concepts, logical and analytical approach to solving problems.
• Ability to work under pressure and with minimum supervision.
• Good interpersonal skills and ability to work in a team of diverse skills.
• Willingness to learn on the job
Desirable certifications:
• Microsoft 365 Certification(s)
• Other related Microsoft Certification
• ITIL certification