About the role
We are looking for an M365 Analyst to support and manage the Microsoft 365 environment. The role involves troubleshooting user issues, handling M365 operations, and improving support processes.
Responsibilities:
- Manage and support the Microsoft 365 environment.
- Handle issues related to Exchange Online, SharePoint, OneDrive, Outlook, and Teams.
- Troubleshoot and resolve M365 technical issues.
- Manage service requests, maintenance, and deployments.
- Support Microsoft 365 licensing and Entra ID.
- Work with internal teams and Microsoft Support to resolve complex issues.
- Create and maintain technical documentation and best practices.
- Support and guide users/teams on Microsoft 365 applications.
Requirements:
- Strong hands-on experience with Microsoft 365.
- Good knowledge of Exchange Online, SharePoint Online, OneDrive, Outlook, and Teams.
- Knowledge of Microsoft Entra ID and Microsoft 365 licensing.
- Good troubleshooting and analytical skills.
- Ability to work independently and in a team.
- Willingness to work in 24x7 shifts.
- B. E. /B. Tech. in Computer Science/IT preferred.
- Microsoft certifications such as MS-900 / MS-700 are preferred.
- ITIL certification is an advantage.